THỰC PHẨM CHỨC NĂNG VUI KHỎE rất tiếc và xin lỗi khách hàng vì sự bất tiện của Quý khách khi sản phẩm không may phát sinh lỗi phải bảo hành. Hi vọng các chính sách bảo hành – đổi trả tại THỰC PHẨM CHỨC NĂNG VUI KHỎE cũng như thông tin liên hệ bộ phận hỗ trợ khách hàng dưới đây có thể giúp Quý khách yên tâm hơn trong quá trình mua sắm và sử dụng sản phẩm.

Hotline khiếu nại về sản phẩm và dịch vụ: 0379.469.560
1. Shop THỰC PHẨM CHỨC NĂNG VUI KHỎE cho phép quý khách được đổi/trả hàng trong những trường hợp sau

– Purchased products are defective or expired:

Please check the product before payment. In case the product is defective due to the manufacturer, or damaged during transportation that affects the appearance and features of the product, please refuse to accept the goods and return the product to us. .

– The product cannot be used immediately upon delivery:

Please read the instruction manual carefully and make sure the product suits your needs. You can contact the Shop for instructions on how to use the product. In case the product does not meet your needs, please feedback to the Shop and return the product to us.

– Products delivered do not comply with the order:

If the product delivered does not match the order you placed, please contact the Shop to reconfirm the order. In case the error is due to an error from the store, the Shop will exchange/return the product to you.

Return conditions

Time to request exchange/return: within 24 hours of receiving the goods and must immediately call us at the hotline to confirm return and exchange.

Condition:

– Returned products must be in their original packaging.
– Warranty card (if any) and company stamp on the product are intact.
– Exchanged/returned products must be in full packaging and unused.

Return process

– For customers buying directly at the store:

You need to carefully check the product before payment. In case of buying as a gift or changing size, bring it directly to the store of purchase to receive support from the store staff.

– For customers buying online at the Website:

+ Customers are allowed to check the goods before receiving (co-inspecting the product with the delivery shipper). In case you find an error or does not match the description or image on the website, please return the product directly to the shipper and please contact the Shop immediately to request an exchange/return.

+ In case after the delivery staff has left - If you want to return the goods, you can contact us via hotline to process and schedule an appointment to return the goods.